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SHIPPING & RETURNS

We ship to North America, Western Europe, certain countries in South East Asia, Australia and New Zealand through FedEx.  International shipping fees are applied at check-out and they always include customs import fees, VAT and duties.  FedEx processes all the customs paperwork and delivers to your doorstep.

We unfortunately are not able to ship to P.O. Box addresses or international US Military posts.

We use FedEx for all shipments.

United States orders, excluding Hawaii, Alaska, and Puerto Rico via ground shipping: free.

Air shipments to Alaska, Hawaii and Puerto Rico: charges are applied at check-out. Ground shipping is not an option.

International charges are applied at checkout. Customs duties are included in the fees.

FedEx unfortunately does not deliver to P.O. Box addresses.

Your package will ship out of our Rhode Island, USA warehouse after 1 business day from when you place your order online. Depending on the delivery address, it takes 1 to 6 business days for your order to arrive.  When using the free shipping option, general order arrival times are:

US North East: 1-2 business days 
US West Coast: 4-5 business days
South East and Central US: 2-3 business days  

These times may vary depending on inclement weather and FedEx operational schedules.

Our logistics team takes well deserved time off on weekends and national holidays, so orders placed on those days will be shipped the following business day.

Please visit our returns page to learn more.

After your item is received and reviewed, your refund will be processed within 2-3 business days and a credit will be automatically applied to your credit card or original method of payment.

Depending on your credit card company, it may take an additional 2-5 business days after your credit is applied to post to your account. You will receive an email when we process your return. 

Product

Yes, our battery (we call it a portable charger) is removable from the exterior with no tools required.  It just pops out with one click and it is fully compliant with all airline regulations.

In case of a Carry-On gate-check, it will take less than a second to pop it out and take it on board with you.

The battery itself is top shelf in quality and efficiency.  It has both short circuit and surge protection for maximum safety. We only use the finest quality lithium-ion cells on the market - sourced exclusively from Panasonic and LG.

Learn more on our Blog.

Airline regulations prohibit spare lithium chargers in checked baggage.

Spare lithium chargers are only allowed in cabin baggage as long as the capacity of the battery is less than 100 watt hours.  The Arlo Skye charger is fully compliant with all airline regulations with a capacity of 10,050 mAh — equivalent to 37 watt hours.

Our battery is ejectable with one click from the exterior. We call it user-centric design.

The Polycarbonate Carry-On (and The Polycarbonate Check-In) are engineered with textured virgin polycarbonate shells.  They are lightweight and forgiving on impact.  The shells have "flex" allowing you to pack more in.  These travel pieces feature an aluminum-alloy frame, aluminum-alloy corners and TPE polymer handles. They are 1 lb lighter than The Aluminum Carry-On.

The Aluminum Carry-On is engineered with a 7 micron anodized aluminum-magnesium alloy. It features an aluminum frame, aluminum corners and full-grain leather handles. It is superbly chic but requires extra care during your travels.  While aluminum-alloy is stronger than polycarbonate, it is malleable with no give because it absorbs external impact while keeping what's inside from getting damaged. The Aluminum Carry-On will acquire nicks and dents which tell the narratives of their owners. The Aluminum Carry-On weighs 9.5 lbs — the lightest aluminum carry-on in the market.

If you have to gate-check often, we suggest going with The Polycarbonate Carry-On. 

As per airline guidelines, we measure our suitcases inclusive of all appendages: wheels, the side stands, top and side handles and locks.

The Polycarbonate Carry-On: 22" x 14" x 9" inches.

The Bigger Polycarbonate Carry-On: 22.8 x 15.0 x 9.6 inches

The Aluminum Carry-On: 22" x 14" x 9" inches. 

The Polycarbonate Check-In: 27” x 17.6” x 11.1” inches.

The Bigger Carry-On is larger that the official carry-on dimension guidelines of United, American, and Delta Airlines.  However, this carry-on still fits in the sizers and the overheads of the three airlines. It turns out that the sizers are little larger than the published airline guidelines. The Bigger Carry-On size is within the official dimensions of Southwest Airlines.

The Polycarbonate Carry-On: 8.5 lbs (3.86 kg)

The Bigger Polycarbonate Carry-On: 9.2 lbs (4.17 kg)

The Aluminum Carry-On: 9.5 lbs (4.31 kg)

The Polycarbonate Check-In: 10.5 lbs (4.76 kg)

Your locks are currently set to the pre-set combination code 0-0-0.

To personalize your code:
1. Set the dials to 0-0-0 or the last pre-set code
2. Move the switch located on the back side of the lock from A to B
3. Set your 3 digit code
4. Move the switch from B back to A

Your luggage does not come with a key. Both of your locks are set by combination. The key hole that you see on each lock is exclusively for TSA access. As the TSA does not know your combination code, they use a proprietary key to unlock your case if needed.

Yes. Please reach out to us at help@arloskye.com with a photo and video of the issue you're having. We'll get back to you within one business day.

We have authorized repair centers in New York and Los Angeles. We also complete repairs in our warehouse. 

Los Angeles:

Coco's Leather Goods
9405 Brighton Way #101
Beverly Hills, CA 90210
(310) 858-7211

New York:

Modern Leather
2 W 32nd St
New York, NY 10001
(212) 279-3263

Please check that the dial codes are perfectly aligned to the pre-set combination of 0-0-0 or to the combination that you've personally set.  If you're still having issues, don't hesitate to reach out to us.

1. You'll have to go through all 729 combinations.   Depending on what your first digit is, it can take anywhere from 15 mins to 75 minutes to go through.

2.  In case you're in NYC, you can reach out to the folks at Modern Leather who have special tools to identify the code in a shorter amount of time than it would take you.  They usually need 15-20 min. 

Website: http://www.modernleathergoods.com
Phone: (212) 279-3263

3. You can take it to the airport and the TSA will have a key to open it.  You'll have to show them proof of purchase. 

4. We can do it and you'll just have to cover both way shipping costs which should amount to $50. 

Don't hesitate to reach out to us at help@arloskye.com if you have additional questions on this.

Use a damp sponge with soapy water to wipe away dust and dirt. For tough stains use Mr. Clean Magic Eraser.

Like passports, Arlo Skye bags — with every sticker, dent, nick, scratch or scrape, tell the narratives of their owners. And this record of where you’ve been — not what you own — has become one of the most fashionable expressions of luxury today.

Yes. The Carry-On or The Bigger Carry-On will nest inside The Check-In.  We recommend placing The Carry-On or The Bigger Carry-On in the accompanying dust-protection cover and then nesting it inside The Check-In. This helps to protect the interior of The Check-In from acquiring dirt and marks.

Our products are designed in New York and assembled in China.  Parts are sourced from companies based in Japan, South Korea, Taiwan and USA.

No. But we do have a "refer a friend" program where you and a friend can score $20 off your next purchase.

Brand

We launched Arlo Skye in New York in the Summer of 2016. Prior to that we spent over 14 months designing and developing our first product - The Aluminum Carry-On. Since then we've introduced a polycarbonate line and several collaborations.

Arlo Skye was founded by Mayur Bhatnagar (Louis Vuitton alum), Denielle Wolfe (TUMI alum) and Mauricio Issa Llano (New York-based industrial designer and engineer).

We discovered the name Arlo at a book store in Soho (Manhattan). Arlo is a whimsical children's novel written in 1915 by Ernest and Bertha Cobb with illustrations by Charles Copeland. Arlo, an ambitious young boy, leaves home with his dog, Krit, to follow his daydreams.  Along the way he meets an incredible cast of characters and the book whisked us away on a whim.  We added Skye because we love getting lost in the clouds.

Generally speaking - no. But, as with most things in life, there are a handful of exceptions.

You can purchase some of our travel pieces at Public Hotel in New York and The Edition Hotel in Miami. Arlo Skye does not have any stockists outside of the USA.

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