FREE U.S. SHIPPING AND RETURNS

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SHIPPING & RETURNS

We ship to North America, Western Europe, certain countries in South East Asia, Australia and New Zealand through FedEx.  International shipping fees are applied at check-out and they always include customs import fees, VAT and duties.  FedEx processes all the customs paperwork and delivers to your doorstep.

We unfortunately are not able to ship to P.O. Box addresses or international US Military posts.

Continental US orders via ground shipping - free.  

International orders - charges are applied at check-out.

FedEx express 2 day shipping for Continental US orders:  $75.

Overnight Continental US orders:  $150.

FedEx Express shipping to Alaska, Puerto Rico, and Hawaii: $85.

FedEx unfortunately does not deliver to P.O. Box addresses.

Your package will ship out of our Rhode Island, USA warehouse after 1 business day from when you place your order online. Depending on the delivery address, it takes 1 to 6 business days for your order to arrive.  When using the free shipping option, general order arrival times are:

US North East: 1-2 business days 
US West Coast: 4-5 business days
South East and Central US: 2-3 business days  

These times may vary depending on inclement weather and FedEx operational schedules.

Our logistics team takes well deserved time off on weekends and national holidays, so orders placed on those days will be shipped the following business day.

US orders:  you have 21 days from the date of delivery to try out your luggage. Hit the road. Take to the skies. Sail the seas. If you’re still having commitment issues after that, we'll cover the return shipping and we’ll give you a full refund.  Upon request, we will send you a return label which must be printed and attached to the original box.  Please drop the box off at any FedEx location within 3 business days of receiving the return label.  Please ensure that bags are returned in their original packaging with all accessories as this is required to process a full refund.

International orders:  Due to complex customs returns procedures, we do not cover the return shipping costs.  Costs associated with the return are the responsibility of the customer and original shipping fees are non-refundable.

After your item is received and reviewed, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-5 business days after your credit is applied to post to your account. We will keep you informed of when we receive and process your return. 

Product

Yes, our battery (we call it a portable charger) is removable from the exterior with no tools required.  It just pops out with one click and it is fully compliant with all airline regulations.

In case of a Carry-On gate-check, it will take less than a second to pop it out and take it on board with you.

The battery itself is top shelf in quality and efficiency.  It has both short circuit and surge protection for maximum safety. We only use the finest quality lithium-ion cells on the market - sourced exclusively from Panasonic and LG.

Learn more on our Blog.

Airline regulations prohibit spare lithium chargers in checked baggage. They are however allowed in cabin baggage as long as the capacity of the battery is less than 100 watt hours.  The Arlo Skye battery capacity is 10,050 mAh which is equivalent to 37 watt hours.

No. Our built-in charger pops out with one click from the exterior. We call it user-centric design.

The materials used to make The Aluminum Carry-On are different (and priced much higher) than the materials used to make The Check-In.

One of our core values is to price our products fairly with no excessive markups. If it costs us less to make it, you end up purchasing it for less.

The Aluminum Carry-On has an aluminum-magensium alloy shell, a built-in charger and hand-stitched leather handles.

The Check-In has a virgin polycarbonate shell (which is lighter weight and costs less to produce than aluminum-magnesium alloy) and does not have leather handles (heavier than the TPE material we use and prone to excessive wear and tear by baggage handlers) or a built-in charger (not allowed in the cargo hold of a passenger airplane).

The Carry-On: 22" x 14" x 9" inches (including wheels and handles)

The Check-In: 27” x 17.6” x 11.1” inches (including wheels and handles)

The Carry-On: 8.5 lbs (3.86 kg)

The Aluminum Carry-On: 9.5 lbs (4.31 kg)

The Check-In: 10.5 lbs (4.76 kg)

Your locks are currently set to the pre-set combination code 0-0-0.

To personalize your code:
1. Set the dials to 0-0-0 or the last pre-set code
2. Move the switch located on the back side of the lock from A to B
3. Set your 3 digit code
4. Move the switch from B back to A

Your luggage does not come with a key. Both of your locks are set by combination. The key hole that you see on each lock is exclusively for TSA access. As the TSA does not know your combination code, they use a proprietary key to unlock your case if needed.

Yes. Please reach out to us at help@arloskye.com with a photo and video of the issue you're having. We'll get back to you within one business day.

Please check that the dial codes are perfectly aligned to the pre-set combination of 0-0-0 or to the combination that you've personally set.  If you're still having issues, don't hesitate to reach out to us.

1. You'll have to go through all 729 combinations.   Depending on what your first digit is, it can take anywhere from 15 mins to 75 minutes to go through.

2.  In case you're in NYC, you can reach out to the folks at Modern Leather who have special tools to identify the code in a shorter amount of time than it would take you.  They usually need 15-20 min. 

Website: http://www.modernleathergoods.com
Phone: (212) 279-3263

3. You can take it to the airport and the TSA will have a key to open it.  You'll have to show them proof of purchase. 

4. We can do it and you'll just have to cover both way shipping costs which should amount to $50. 

Don't hesitate to reach out to us at help@arloskye.com if you have additional questions on this.

Use a damp sponge with soapy water to wipe away dust and dirt. For tough stains use Mr. Clean Magic Eraser.

Like passports, Arlo Skye bags — with every sticker, dent, nick, scratch or scrape, tell the narratives of their owners. And this record of where you’ve been — not what you own — has become one of the most fashionable expressions of luxury today.

Our products are designed in New York and assembled in China.  Parts are sourced from companies based in Japan, South Korea, Taiwan and USA.

We never go on sale or offer promotions during the year because we believe in charging a fair price from the start.

We do have a "refer a friend" program where you and a friend can earn $30 off your next purchase.

Brand

We started Arlo Skye in New York in the Summer of 2015 and spent over 14 months designing and developing our first product - The Aluminum Carry-On. We started shipping our first product in August 2016.

Arlo Skye was founded by Mayur Bhatnagar (Louis Vuitton alum), Denielle Wolfe (TUMI alum) and Mauricio Issa Llano (New York-based industrial designer and engineer).

We discovered the name Arlo at a book store in Soho (Manhattan). Arlo is a whimsical children's novel written in 1915 by Ernest and Bertha Cobb with illustrations by Charles Copeland. Arlo, an ambitious young boy, leaves home with his dog, Krit, to follow his daydreams.  Along the way he meets an incredible cast of characters and the book whisked us away on a whim.  We added Skye because we love getting lost in the clouds.

Generally speaking - no. But, as with most things in life, there are a handful of exceptions.

You can find The Aluminum Carry-On and The Check-In at Public Hotel in New York. The Aluminum Carry-On is also available for purchase at The Edition Hotel in Miami, and ADO Design in Greenpoint Brooklyn.

Arlo Skye does not have any stockists outside of the USA.

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