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Our privacy policy

PRIVACY POLICY


We take your privacy very seriously, and we are extremely careful with any personal information (“Personal Information”) you provide. This privacy policy explains what information is collected, how it is used, and how it is protected. Please read this agreement carefully, as it is part of the Terms and your agreement in using the Services. Unless otherwise stated or defined in this privacy policy, the terms used here have the same definitions as in our Terms of Service.

2.1 The Types of Information We Collect
“Personal Information” is information that can be used to identify, locate, or contact an individual. It also includes other data that may be associated with Personal Information. When you sign up for our mailing lists or make purchases through our Site, we may collect the following types of Personal Information:

“Personally Identifying Information,” such as:

Information that helps us to understand who you are and what types of offers you might like. This includes location information related to your state/province, city, or neighborhood; items of interest, the types of third-party services you use, and targeted recommendations; and demographic information (e.g., birth date, age). All of this information will be aggregated for data analysis and separated from any of your Identifying Information.

Transaction information about how you interact with our Site, such as the pages or items sections you view, how long and when you view them, the type of browser that you view them from, and how you interact with the Site generally.

These are only examples of information that we may collect, not an exhaustive list.

2.2 How We Use the Information About You
The information that you provide to us helps us create a better experience for you and our ARLO SKYE community. We collect Personal Information in order to customize your shopping experience, and, in some cases, to verify your identity. Additionally, we may use your Personal Information, without limitation, in the following ways:

To provide user support and communicate with you;
To deliver important administrative messages to you;
To detect or protect against any errors or fraudulent activity, as may be required by law;
To operate and improve our Services;
To recommend certain products or offers that may be of interest to you; OR
To enforce our Terms of Service or Privacy Policy.
We will never display or sell your Personally Identifying Information to any third parties, subject to Section 12 below.

In order to provide certain site functions through ARLO SKYE, such as connectivity to your payment provider of choice, we may use third-party agents to process, route or store your information, or to communicate with you. These third-party agents will act on your behalf in order to access and transmit your personal financial information when making purchases through our Site.

Information provided during purchases will be treated in accordance with these third-party agent(s)’ privacy policies, in addition to our Privacy Policy here. Violations of these third-parties’ policies may require us to suspend or terminate your account or use of the Site immediately or based upon our investigations.

ARLO SKYE may collect, in the aggregate, Non-Identifying Information that we may provide to certain third-party companies as part of market research. We will never share any Personally Identifying Information as part of that data, nor will we share it with any other users, companies, or advertisers. All aggregate data provided to these third-party companies will contain only gender information, age ranges, and the collective activity data of those groups.

We reserve the right to disclose any Personal Information to law enforcement or government officials or other third parties in the case where we:

Must respond to any legal process or subpoenas;
Must take action where there is a violation of our Terms of Service, Privacy Policy, or as part of any investigation into fraudulent or illegal activities that may be occurring through our Site;
Must respond to any claim of infringement of intellectual property rights;
Where we feel we must do so to protect the safety of our Site, our users, or the general public; OR
Wherever we are otherwise required to do so by law.
2.3 Use of Your Email Address
Our Service mainly works on an opt-in model of communication. Once you sign up through our email subscriptions, or when making a purchase with us, you are agreeing to receive electronic communications from us, through either your email address or other by use of the Site. We may use your email address to contact you in the event that we have updates to our Site, products, or other information to provide you. Such information may include, without limitation, new services offered by us or information relating to your account. Additionally, we may reach out to you from time to time in order to notify you that our Terms of Service or Privacy Policy have changed. We fully comply with the federal CAN-SPAM Act and as such all emails from us will always, among other required disclosures, have means for you to opt out of the receipt of further email correspondence, except for any emails disclosing material changes to our Terms of Service or Privacy Policy. Alert us immediately if, for any reason, you cannot access or have difficulty accessing our “unsubscribe” processes.

Please note that we will never ask for any Personally Identifying Information by email. You should immediately report any emails you may receive that ask for any Personal Information, whether or not it is Personally Identifying Information, and appear as though they are coming from or promote ARLO SKYE.

2.4 Information You Provide to Third Parties
Our services may allow you to visit by hyperlink or access other third-party services. You are responsible for any information that you provide to those third-party companies or any other third party that contacts you through or because of our Site. This privacy policy does not govern your interaction with those third party sites. Those sites may have their own privacy policies and practices for use of Personal Information, over which we have no control. The companies and service providers that we may work with may also have their own privacy practices, over which we have no control. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of any offer.

2.5 COPPA Policy for Children Under Thirteen
ARLO SKYE fully complies with the Children’s Online Privacy Protection Act, and does not intentionally direct any services at children under thirteen (13). Since we do not at this time monitor Site visitors or require any user to give us his or her specific age, it may be possible that children under 13 may access and use the Site without our knowledge. However, if we determine that any user is under the age of 13, we will immediately suspend that user’s account or, if possible, access to the Site, and it shall be that user’s responsibility to provide proof of age to continue use of the Service. If you believe that we have inadvertently collected information of a child under the age of 13, please contact us immediately at legal@arloskye.com so that we can remove and/or destroy the information.

2.6 Cookies and Related Technologies
To provide a smooth and easy experience when you use our Site, we may use technologies such as cookies, pixel tags, server logs, and other similar technologies to automatically collect and store information. As you use our Site and the services therein, your devices communicate with servers operated by us and by our service providers to coordinate the interactivity and fulfill your requests for services and information.

For example, when you make purchases on our Site, we may place cookies on your device. Cookies allow us to recognize when you return so that we can customize and create a more pleasant user experience for you, and make it easier to check out for your following purchases.

Most of the time, the information we collect using cookies and other tools only provides us with Non-Identifying Information. It often helps us understand what our users are accessing most often and to provide better services or make better offerings. You may always choose not to allow cookies through your device settings, but please note that some of our Site offerings may then no longer work for you.

ARLO SKYE may develop relationships with third party companies to advertise for our services on other websites, and they may perform tracking and reporting functions for our Site, company, and our advertisements. We will not and do not share Personally Identifying Information with these third party companies. This Privacy Policy does not cover the collection methods or use of the information by these third parties, and ARLO SKYE is not responsible for cookies or other collection methods of those parties. If you arrive on our Site or access any ARLO SKYE services through the advertising or suggestion of a third-party, we encourage you to review the privacy policies or statements of these third party companies to learn more about their use of cookies and other technologies.

2.7 Account Preferences
You can choose how much information to share with us, but please do note, there may be a minimum amount of information required to obtain an account or to make purchases with ARLO SKYE, and by limiting how much information you provide may limit the functionality of our services for your purposes.

You can manage your notification preferences by logging into your account and changing those preferences. You can also unsubscribe from any mailings by clicking the “unsubscribe” link at the bottom of emails you receive.

2.8 Control Over Your Personal Information
If you want to close your account or have other questions or requests, please contact us at legal@arloskye.com. While we can assist you in many ways, we may not always be able to delete records of past interactions and transactions as required by applicable law. We will retain your information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for your order history. Once your account has been deleted, we may no longer retain any of your personal information unless required by applicable law. Such personal information may be removed or destroyed from our servers where possible, and it will never be sold or distributed without your permission.

2.9 Security
ARLO SKYE protects your information by taking reasonable steps to secure it against unauthorized access. We do this through both physical administration by our staff members and electronic measures. However, no security system or method is guaranteed to be safe from hackers or human error. We will immediately contact you if we find any breaches in our security methods.

2.10 Notice to International Users
ARLO SKYE operates in the United States of America. Personal Information may be accessed by us or transferred to us in the United States or to our affiliates and service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to our Privacy Statement, regardless of where it is processed or stored.

2.11 Changes in Ownership
ARLO SKYE is a fresh, innovative and growing service. We may have the opportunity or occasion to buy, sell, merge, acquire, dissolve, or transfer assets or the ownership of the company. Depending on the requirements of such a transaction, we may share data provided by you with private third parties as necessary to investigate or complete any such change in ownership transaction. Such third-party assignees will take over the rights and obligations regarding the information described in this Privacy Policy. Under no circumstances will your Personal Information be made public through any of these opportunities.

2.12 California Residents
California Civil Code Section 1798.83 permits ARLO SKYE users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at legal@arloskye.com. In case you feel like sending over a bottle of Sonoma County pinot noir with your request, our staff will certainly not mind (but of course there is no obligation).

2.13 Modifications and Contact
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features to our Services. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of notice through or on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

Congratulations! You made it until the end. Thanks so much for taking the time to read this. If you have any questions about the modifications or any part of this policy, please email us at legal@arloskye.com.

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