Rolling luggage: 5-year warranty covering manufacturing defects in parts and workmanship. The warranty period begins on the date of purchase.

Soft bags, The Lap Desk & The Charger: 2-year warranty covering manufacturing defects in parts and workmanship.

All warranties are extended to the original owner only and are non-transferable.

• Cosmetic damage: scratches, dents, scuffs, stains, color changes, and normal wear and tear including inner fabric
• Replacement of non-defective parts
• Damage from intentional abuse, abnormal use, modification, tampering, or airline mishandling
• Products purchased from unauthorized resellers (including Etsy, eBay, Amazon, and Craigslist)

Arlo Skye does not cover repair services for parts once the warranty period has expired.

Email hello@arloskye.com with the following:

• Your order number
• Photos of the issue from multiple angles and distances
• Photos of the original packaging, if available (damage may have occurred during transport)
• A short video, if photos don't fully capture the issue

Our team will review your claim and let you know the next steps.

Locks & telescopic handles: Parts shipped directly to you with step-by-step instructions. No need to send your luggage anywhere.

Wheels: For polycarbonate hardside luggage, parts are shipped directly to you. For aluminum luggage, wheel replacements require service at one of our repair centers.

Zippers: All zipper repairs require service at one of our repair centers.

In warranty: Parts and shipping are free of charge.

Out of warranty: We can still help — parts and shipping costs apply. Reach out to us for details.

Some repairs — including zipper issues and aluminum wheel replacements — require service at one of our repair centers in Florida or New York.

Round-trip shipping: $20 flat fee. We subsidize the remainder of the shipping cost.

Turnaround: 1-5 business days once the item is received.

Please pack your item securely in a box before dropping it off at a UPS ship center. We cannot accept or repair items shipped without a box.

If a product purchased within the past 120 days has a malfunction that cannot be repaired, we offer a one-time replacement. The warranty period remains tied to the original purchase date and does not reset with a replacement.