Returns & Exchanges

Returns & Exchanges

Changed your mind?
No problem—if your order is unused and in its original condition—you have up to 90 days from the fulfillment date to return or exchange your order, free of charge (for orders delivered to Contiguous U.S.).

Important:
If you're returning more than one item, please submit a separate return request for each one. Each item requires its own label. Once you have downloaded the first label, you can start the return for the second item.

Eligibility

To qualify for a return, your item must be:

  • Unused and in original condition (interior, exterior, wheels)
  • Returned in original packaging with all tags, dust bags, and accessories
  • Dropped off at UPS within 3 calendar days of receiving your label

How Returns Work

  • Visit our Returns Portal and add your order number and zip code to initiate your return
  • If you are returning multiple items, please process a return for one item.  Then restart the process for the subsequent item.  The returns system generates one label per item.
  • Affix the label to the original carton. 
  • Drop off the package at UPS Ship Center within 3 calendar days

What Can’t Be Returned

  • Used items
  • Personalized or monogrammed items
  • Orders of 10 or more units
  • Gift cards
  • Clearance, archive, or final sale items
  • Orders shipped outside the USA

Start Your Return

Please visit our Returns Portal to begin your return. The system will generate a prepaid UPS label.  Please affix to the original box and drop off at a UPS Ship Center.

Exchanges

We don’t offer automatic exchanges. If you'd like a different color or size, simply return your item and place a new order. Please note: items exchanged for the same product become final sale and can’t be returned again.

Orders Outside the Continental U.S.

  • Hawaii, Alaska, and U.S. territories: customers are responsible for return shipping
  • Orders outside the USA: all sales are final

Return Limits & Fees

  • You can return up to 2 units of the same product per order
  • Missing original packaging? Restocking fees will apply.
  • Returned items must be in resalable condition. If an item arrives damaged due to improper packaging, it will be sent back to you and a return shipping fee will be charged.

Refund Timeline

  • After we receive your return, please allow 3–5 business days for inspection and processing
  • Refunds typically take 2–3 additional business days to appear on your statement

Order Cancellations

  • You can cancel your order for free before it ships
  • If your order has already shipped, a $20 cancellation fee applies

Warranty & Repairs

For full warranty details, please visit our Warranty page.

Need Help?

We’re here to assist. Email us at hello@arloskye.com — we usually reply the same or after 1 business day.