Terms of Service

Effective Date: June 2016 | Last Updated: February 23, 2026

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14 THAT AFFECT YOUR LEGAL RIGHTS.

1. Agreement to Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Arlo Skye, Inc., a Delaware C corporation with its principal place of business in Miami, Florida (“Arlo Skye,” “we,” “our,” or “us”). These Terms govern your access to and use of our website at arloskye.com and all associated sites (collectively, the “Site”), including the purchase of any products offered through the Site (“Products”).

By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, and any additional terms that apply to specific features of the Site. If you do not agree to these Terms, do not use the Site.

For questions about these Terms, contact us at hello@arloskye.com.

2. Eligibility

By using the Site, you represent and warrant that you are at least 16 years of age and have the legal capacity to enter into these Terms. If you are under 16, you may not use the Site or purchase Products. We do not knowingly collect information from or sell Products to anyone under 16, consistent with our Privacy Policy.

3. Your Account

You may create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to update your information as necessary. Arlo Skye reserves the right to suspend or terminate your account at any time, for any reason, without notice.

4. Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You agree not to:

Use the Site for any illegal or unauthorized purpose
Collect personal information of other users without their consent
Transmit viruses, malware, or other harmful code
Interfere with or disrupt the Site or its servers
Use data mining, bots, spiders, or similar automated tools to scrape or extract data from the Site
Reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content on the Site without our prior written consent
Reverse engineer, decompile, or disassemble any portion of the Site
Resell or make any commercial use of the Site or its content

5. Products and Orders

We make every effort to accurately display our Products, including colors, dimensions, and descriptions. However, we cannot guarantee that your screen will display colors accurately, and minor variations may occur. Product availability is subject to change without notice.

We reserve the right to cancel or refuse any order for any reason, including pricing errors, product unavailability, or suspected fraud. If we cancel an order after payment has been processed, we will issue a full refund.

Risk of loss and title for Products pass to you upon delivery to the carrier. You are responsible for filing claims with carriers for damaged or lost shipments.

6. Returns, Exchanges, and Cancellations

Please refer to our Returns & Exchanges page for our current policy, which is incorporated into these Terms by reference. Arlo Skye reserves the right to cancel orders obtained through unauthorized means, pricing errors, or system errors.

7. Intellectual Property

All content on the Site — including text, graphics, logos, images, audio, video, software, product designs, and advertising materials — is the property of Arlo Skye or its licensors and is protected by copyright, trademark, and other intellectual property laws (collectively, “Intellectual Property”). You may not reproduce, distribute, modify, or create derivative works of any Intellectual Property without our prior written consent.

All trademarks, service marks, and trade names displayed on the Site are the property of Arlo Skye or their respective owners. You may not use any trademark without the prior written consent of the trademark owner.

8. User Content and Feedback

You may submit content to the Site, including product reviews, comments, and feedback (collectively, “User Content”). By submitting User Content, you grant Arlo Skye a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, display, distribute, and create derivative works of your User Content for any purpose.

You represent that you own or have the necessary rights to submit your User Content, and that your User Content does not violate the rights of any third party. Arlo Skye has no obligation to compensate you for User Content, maintain it in confidence, or respond to it. We reserve the right to remove any User Content at our sole discretion.

Arlo Skye is not liable for any User Content submitted by you or any other user of the Site.

9. Electronic Communications

By using the Site or providing your email address, you consent to receive electronic communications from us, including transactional emails, account notifications, and, where you have opted in, marketing communications. You agree that electronic communications satisfy any legal requirement that such communications be in writing. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.

10. Third-Party Links

The Site may contain links to third-party websites or services. Arlo Skye does not control, endorse, or assume responsibility for any third-party sites, their content, or their privacy practices. You access third-party sites at your own risk. Any transactions you enter into with third parties are solely between you and that third party.

11. Disclaimers

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, ARLO SKYE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or its servers are free of viruses or other harmful components. We may suspend or discontinue the Site or any feature at any time without notice.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARLO SKYE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ARLO SKYE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ARLO SKYE FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless Arlo Skye, its officers, directors, employees, agents, and third-party partners from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your User Content.

14. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at hello@arloskye.com and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve the dispute within 30 days, either party may proceed as described below.

14.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as modified by this section. The arbitration shall be conducted by a single arbitrator. The arbitration shall take place in Miami-Dade County, Florida, unless you and Arlo Skye agree to a different location or to proceed by telephone, video conference, or written submissions. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator may award the same damages and relief that a court could award, including injunctive and declaratory relief, attorneys’ fees, and costs. However, the arbitrator may award damages and relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

14.3 Class Action Waiver

YOU AND ARLO SKYE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

14.4 Jury Trial Waiver

YOU AND ARLO SKYE EACH WAIVE THE RIGHT TO A JURY TRIAL.

14.5 Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court’s jurisdiction. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14.6 Opt-Out

You may opt out of this arbitration provision by sending written notice to Arlo Skye at 218 NW 24th St, Miami, FL 33138, within 30 days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other provisions of these Terms remain in effect.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. For any dispute not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. SMS/Text Messages

Arlo Skye does not currently operate an SMS or MMS marketing program. We do not send promotional text messages.

If you opt in to transactional text notifications through the Shopify checkout process (such as order confirmations, shipping updates, and delivery notifications), standard message and data rates may apply. These messages are not marketing communications. You may opt out of transactional text messages at any time by replying STOP or by adjusting your notification preferences in your account settings.

Texas Residents: In compliance with Texas Senate Bill 140, Arlo Skye does not send marketing text messages to Texas phone numbers and does not collect phone numbers from Texas residents for marketing purposes.

18. Privacy

Your use of the Site is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy for information on how we collect, use, and share your personal information.

19. General Provisions

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with our Privacy Policy and any other terms incorporated by reference, constitute the entire agreement between you and Arlo Skye regarding the Site and supersede all prior agreements.

Assignment: You may not assign or transfer these Terms without our prior written consent. Arlo Skye may assign these Terms without restriction.

Force Majeure: Arlo Skye shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

20. Contact Us

If you have questions about these Terms, please contact us at:

Arlo Skye, Inc.
218 NW 24th St
Miami, FL 33138
USA
Email: hello@arloskye.com