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TERMS OF USE & PRIVACY POLICY

TERMS OF USE


Hello! Welcome to the ARLO SKYE Terms of Service. ARLO SKYE, Inc. (“ARLO SKYE,” “we,” “us,” or “our”) owns and operates this website (“the Site”) and its services. Please read the following terms of use (“Terms”) as they govern our visitors’ (“you” or “your”) use of our Site. By using this Site, you agree to follow and be bound by these Terms as well as any other terms, guidelines or rules that apply to any portion of this site, without limitation or qualification. If you do not agree to these Terms, you may not use this Site in any way.

Any use of our Site at any time constitutes full acceptance of these Terms of Use.

1.1 Right to Use
Your use of the Site and any services offered thereon is subject to the limitations, conditions, and restrictions established by us from time to time, in our sole discretion. By visiting and/or using the Site, you agree that you:

Are of the age of legal consent in your State or jurisdiction;
Will comply with these Terms of Use;
Will not use the Site for any illegal or unauthorized purpose, including, without limitation, any attempt to collect personally identifying information, including account names, numbers, email addresses, banking information, or other such personal customer or user data, for commercial purposes or otherwise;
Are the owner of all of the information you provide to us and/or will submit accurate information to the best of your knowledge, and you have the necessary permissions or consents to use and authorize ARLO SKYE to collect, use, or display any and all content submitted by you to the site, as may be appropriate;
Are solely responsible for content you provide to the Site, including without limitation, your name, email address, physical address and other such information;
Will not use the Site or any services or information offered therein to spread malicious content, viruses, or to defame, harass or malign anyone or any entity;
and
Hereby affirm that we have the right to determine whether any of your content or submissions are appropriate and comply with these Terms of Use, and in such case, to remove any or all of your submissions or to cancel or restrict your access to the Site, without prior notice to you.
We care about the protection and privacy of children and in compliance with the Children’s Online Privacy Protection Act of 1998 (COPPA), we specifically do not intend and do not allow the Site or services therein to be used by anyone thirteen (13) years of age or younger. For more information on our COPPA policy, please see our Privacy Policy.
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1.2 Availability of Site and Services
Though we strive to bring you a seamless experience, ARLO SKYE does not have control over the Internet and its connectivity, and that sometimes means that interruptions may occur. While we take every reasonable action to make sure that the Site remains fully functional and up to date, there may come a time where the Site or its services are unavailable, for any reason or no reason, including for routine maintenance. There may or may not be any prior notice of such unavailability or scheduled maintenance. Due to circumstances either in our control or not in our control, access to the Site and its services may be interrupted, suspended, or terminated. We retain the right, in our sole discretion, to deny access to part or all of the Site to anyone, at any time and for any reason.

1.3 Intellectual Property
You acknowledge that ARLO SKYE owns all of the content that appears on the Site, including all graphics, text, audio and video, subject to copyright protections and/or other intellectual property rights or licenses held by us. This includes all right title and interest in any works of authorship, designations, designs, know-how, ideas, information made or conceived, including any patent rights, whether or not patentable. We also own certain rights in and to our product designs and advertising materials, and their reproductions, further versions, revisions, and/or derivative works (all of the preceding collectively, “Intellectual Property”). We grant to you a limited license to access and make personal, non-commercial use of the Intellectual Property on this website. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.

All trademarks, service marks, and trade names (collectively the "Marks") that appear on this Site are proprietary to ARLO SKYE, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without our prior written consent, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

1.4 Limitations on License
You are not permitted to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not so intended to be read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Intellectual Property) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

1.5 Terms of Subscription
Subscribing to our mailing list for updates and other information on www.arloskye.com is free of charge. Subscription members, by the act of subscribing, thereby agree to all terms of service, including as modified from time to time. ARLO SKYE reserves the right in its sole discretion to determine whether or not any user is in violation of these Terms of Use and may suspend or remove any user from the subscription list in our sole discretion.

1.6 Electronic Communications
ARLO SKYE and its services are available to you over the Internet, and we may communicate with you or provide you with important information by electronic mail or other electronic form using the contact information you have provided to us, as well as postal mail and via general site notifications. You hereby consent to receiving such notifications in electronic form, and agree that all terms, conditions, agreements, notices, disclosures and other communications provided to you by electronic means satisfy any legal requirement that such communications would satisfy if they were in hard copy. You may always opt out of our communications with you by choosing to unsubscribe or by cessation of use of the Site.

1.7 Availability of Product and Customer Satisfaction
ARLO SKYE provides products imbued with elegance, quality and practical intelligence that are affordable to our customers. We will use our best efforts to accurately represent all of our products that are available for purchase. However, as a natural consequence of photo angling, lighting or product popularity, variations in color, size, shape and look may occur, and certain styles may not be available until further notice. If you are not satisfied your purchase, please review our Returns & Exchanges section for additional information.

1.8 User Feedback
ARLO SKYE is a novel and growing company, and part of providing the best service to our customers includes receiving, responding to, and/or implementing user feedback. We welcome your comments, feedback, suggestions, ideas, and other submissions (collectively, “Feedback”); however, any Feedback disclosed, submitted or offered to us on or by this Site shall be and remain the property of ARLO SKYE. You agree to assign any and all property rights and interests to ARLO SKYE and agree to allow our company unlimited use, commercial or otherwise, of any Feedback. Please note, there is no expectation of privacy in any Feedback submitted to us, and we shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate you or any user for any Feedback, whether or not implemented; or (3) to respond to any of your Feedback. Without limiting any of the foregoing, in the enforcement of this policy, we will maintain the standard levels of data privacy protection as required by any applicable laws.

Additionally, ARLO SKYE shall have no liability to you or any other user in connection with any content submitted to, transmitted via, displayed or posted on this Site, regardless of whether provided by you or any other party. If you believe that information about you has been incorrectly submitted or submitted without your authorization, please contact us at legal@arloskye.com.

1.9 Third Party Links
ARLO SKYE is dedicated to its community, and sometimes that may mean we will include or promote our trusted partners and their services through our Site; those services are provided by outside third parties. We will disclose any benefit that we receive from your patronage of such outside third parties. ARLO SKYE does not have any control over the other websites or services that we may link to, their security, or any of the networks that you use to access those third-party providers. ARLO SKYE is not, and cannot, be responsible for the content, privacy practices, or usage policies of such websites or the companies that own them. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties or any problems in their services. Links to third-party content located on our Site are provided only for your education and convenience and you access them at your own risk. You expressly relieve us of any and all liability arising from your use of or communication with any third party that you may encounter as a result of the Site or any of our services.

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website. We do not make any warranty or guaranty for products of any third party.

1.10 Disclaimer of warranties and no guarantee
All content and services on this site are provided on an "as is" basis with no warranty of any kind. To the maximum extent permitted by law, ARLO SKYE disclaims all representations and warranties, express or implied, with respect to such content, whether provided or owned by ARLO SKYE or by any third party, including but not limited to: warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, ARLO SKYE does not represent or warrant that the content accessible via this site is accurate, complete, or current, and you may not rely on the content accessible via this site.

1.11 Indemnity and limitation of liability
You agree to indemnify, defend, and hold harmless ARLO SKYE, its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from: (1) your use of the site, including without limitation, any content submitted or transmitted by you via the site; (2) any use of any password chosen by or issued to you; or (3) any violation by you of: (a) these terms of use; (b) our privacy policy; (c) any other terms, guidelines or rules applicable to the site; (d) any rights of any other person or entity; or (e) any applicable laws, rules, or regulations.

To the fullest extent permitted by applicable law, in no event shall ARLO SKYE, its officers, directors, employees, or agents be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from your use of the site, including but not limited to any: (i) errors, mistakes, or inaccuracies with regard to the content contained on this site; (ii) any unauthorized access to or use of the site or our secure servers and/or any and all personal information and/or financial information stored therein; (iii) any interruption or cessation of transmission to or from the site, regardless of the cause of the interruption or cessation; (iv) any bugs, viruses, trojan horses or the like that may be transmitted to or through our site by any third party; or (v) any errors or omissions in any content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the content contained on this site, whether based on tort, strict liability, breach of contract, breach of warranty or any other legal theory, and whether or not any party was advised of the possibility of such damages.

1.12 Jurisdiction/Disputes/Choice of Law
This Agreement and all matters arising out of or otherwise relating to these terms and conditions shall be governed by the laws in effect in the State of New York, without regard to its conflict of law provisions. You hereby submit to the personal jurisdiction of the state and federal courts of the State of New York for resolution of all disputes. You hereby agree that the exclusive venue for any litigation under this Agreement shall be with any federal, state, or county court located in New York County, New York. In the event of a dispute between you and ARLO SKYE, each party shall be liable for their own attorneys’ fees, expenses, and costs both at trial and appellate levels.

1.13 Miscellaneous
If, for any reason, ARLO SKYE does not act to enforce a breach or any other right under these Terms of Use, that does not mean that we have waived our right to enforce these Terms or any similar or subsequent right hereunder. The section headings used herein are for convenience only and shall be of no legal force or effect. If a court of competent jurisdiction holds any provision of this Agreement invalid, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement, and the remaining portions of our Agreement shall continue in full force and effect. These Terms of Use, our Privacy Policy and any other related terms provided to you constitute the sole and entire agreement between you and ARLO SKYE with respect to the Site and its services and supersede all prior and contemporaneous understandings, representations, and warranties, both written and oral with respect to the Services.

1.14 Modification and Termination
ARLO SKYE may revise these Terms of Use from time to time in our sole discretion, without prior notice to you. All changes are effective immediately once posted to the Site, and apply to all access and uses thereafter. Your continued use of the Site and any offered services thereon means that you accept the revised Terms and agree to the changes. You should revisit this page from time to time so that you are aware of any changes, as they are binding on you.

Affirmation of Agreement
Thank you for reading this Agreement thoroughly and carefully. You hereby acknowledge and affirm that you have read and agree to be bound by all of the Terms herein.

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PRIVACY POLICY


We take your privacy very seriously, and we are extremely careful with any personal information (“Personal Information”) you provide. This privacy policy explains what information is collected, how it is used, and how it is protected. Please read this agreement carefully, as it is part of the Terms and your agreement in using the Services. Unless otherwise stated or defined in this privacy policy, the terms used here have the same definitions as in our Terms of Service.

2.1 The Types of Information We Collect
“Personal Information” is information that can be used to identify, locate, or contact an individual. It also includes other data that may be associated with Personal Information. When you sign up for our mailing lists or make purchases through our Site, we may collect the following types of Personal Information:

“Personally Identifying Information,” such as:

Information that helps us to understand who you are and what types of offers you might like. This includes location information related to your state/province, city, or neighborhood; items of interest, the types of third-party services you use, and targeted recommendations; and demographic information (e.g., birth date, age). All of this information will be aggregated for data analysis and separated from any of your Identifying Information.

Transaction information about how you interact with our Site, such as the pages or items sections you view, how long and when you view them, the type of browser that you view them from, and how you interact with the Site generally.

These are only examples of information that we may collect, not an exhaustive list.

2.2 How We Use the Information About You
The information that you provide to us helps us create a better experience for you and our ARLO SKYE community. We collect Personal Information in order to customize your shopping experience, and, in some cases, to verify your identity. Additionally, we may use your Personal Information, without limitation, in the following ways:

To provide user support and communicate with you;
To deliver important administrative messages to you;
To detect or protect against any errors or fraudulent activity, as may be required by law;
To operate and improve our Services;
To recommend certain products or offers that may be of interest to you; OR
To enforce our Terms of Service or Privacy Policy.
We will never display or sell your Personally Identifying Information to any third parties, subject to Section 12 below.

In order to provide certain site functions through ARLO SKYE, such as connectivity to your payment provider of choice, we may use third-party agents to process, route or store your information, or to communicate with you. These third-party agents will act on your behalf in order to access and transmit your personal financial information when making purchases through our Site.

Information provided during purchases will be treated in accordance with these third-party agent(s)’ privacy policies, in addition to our Privacy Policy here. Violations of these third-parties’ policies may require us to suspend or terminate your account or use of the Site immediately or based upon our investigations.

ARLO SKYE may collect, in the aggregate, Non-Identifying Information that we may provide to certain third-party companies as part of market research. We will never share any Personally Identifying Information as part of that data, nor will we share it with any other users, companies, or advertisers. All aggregate data provided to these third-party companies will contain only gender information, age ranges, and the collective activity data of those groups.

We reserve the right to disclose any Personal Information to law enforcement or government officials or other third parties in the case where we:

Must respond to any legal process or subpoenas;
Must take action where there is a violation of our Terms of Service, Privacy Policy, or as part of any investigation into fraudulent or illegal activities that may be occurring through our Site;
Must respond to any claim of infringement of intellectual property rights;
Where we feel we must do so to protect the safety of our Site, our users, or the general public; OR
Wherever we are otherwise required to do so by law.
2.3 Use of Your Email Address
Our Service mainly works on an opt-in model of communication. Once you sign up through our email subscriptions, or when making a purchase with us, you are agreeing to receive electronic communications from us, through either your email address or other by use of the Site. We may use your email address to contact you in the event that we have updates to our Site, products, or other information to provide you. Such information may include, without limitation, new services offered by us or information relating to your account. Additionally, we may reach out to you from time to time in order to notify you that our Terms of Service or Privacy Policy have changed. We fully comply with the federal CAN-SPAM Act and as such all emails from us will always, among other required disclosures, have means for you to opt out of the receipt of further email correspondence, except for any emails disclosing material changes to our Terms of Service or Privacy Policy. Alert us immediately if, for any reason, you cannot access or have difficulty accessing our “unsubscribe” processes.

Please note that we will never ask for any Personally Identifying Information by email. You should immediately report any emails you may receive that ask for any Personal Information, whether or not it is Personally Identifying Information, and appear as though they are coming from or promote ARLO SKYE.

2.4 Information You Provide to Third Parties
Our services may allow you to visit by hyperlink or access other third-party services. You are responsible for any information that you provide to those third-party companies or any other third party that contacts you through or because of our Site. This privacy policy does not govern your interaction with those third party sites. Those sites may have their own privacy policies and practices for use of Personal Information, over which we have no control. The companies and service providers that we may work with may also have their own privacy practices, over which we have no control. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of any offer.

2.5 COPPA Policy for Children Under Thirteen
ARLO SKYE fully complies with the Children’s Online Privacy Protection Act, and does not intentionally direct any services at children under thirteen (13). Since we do not at this time monitor Site visitors or require any user to give us his or her specific age, it may be possible that children under 13 may access and use the Site without our knowledge. However, if we determine that any user is under the age of 13, we will immediately suspend that user’s account or, if possible, access to the Site, and it shall be that user’s responsibility to provide proof of age to continue use of the Service. If you believe that we have inadvertently collected information of a child under the age of 13, please contact us immediately at legal@arloskye.com so that we can remove and/or destroy the information.

2.6 Cookies and Related Technologies
To provide a smooth and easy experience when you use our Site, we may use technologies such as cookies, pixel tags, server logs, and other similar technologies to automatically collect and store information. As you use our Site and the services therein, your devices communicate with servers operated by us and by our service providers to coordinate the interactivity and fulfill your requests for services and information.

For example, when you make purchases on our Site, we may place cookies on your device. Cookies allow us to recognize when you return so that we can customize and create a more pleasant user experience for you, and make it easier to check out for your following purchases.

Most of the time, the information we collect using cookies and other tools only provides us with Non-Identifying Information. It often helps us understand what our users are accessing most often and to provide better services or make better offerings. You may always choose not to allow cookies through your device settings, but please note that some of our Site offerings may then no longer work for you.

ARLO SKYE may develop relationships with third party companies to advertise for our services on other websites, and they may perform tracking and reporting functions for our Site, company, and our advertisements. We will not and do not share Personally Identifying Information with these third party companies. This Privacy Policy does not cover the collection methods or use of the information by these third parties, and ARLO SKYE is not responsible for cookies or other collection methods of those parties. If you arrive on our Site or access any ARLO SKYE services through the advertising or suggestion of a third-party, we encourage you to review the privacy policies or statements of these third party companies to learn more about their use of cookies and other technologies.

2.7 Account Preferences
You can choose how much information to share with us, but please do note, there may be a minimum amount of information required to obtain an account or to make purchases with ARLO SKYE, and by limiting how much information you provide may limit the functionality of our services for your purposes.

You can manage your notification preferences by logging into your account and changing those preferences. You can also unsubscribe from any mailings by clicking the “unsubscribe” link at the bottom of emails you receive.

2.8 Control Over Your Personal Information
If you want to close your account or have other questions or requests, please contact us at legal@arloskye.com. While we can assist you in many ways, we may not always be able to delete records of past interactions and transactions as required by applicable law. We will retain your information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for your order history. Once your account has been deleted, we may no longer retain any of your personal information unless required by applicable law. Such personal information may be removed or destroyed from our servers where possible, and it will never be sold or distributed without your permission.

2.9 Security
ARLO SKYE protects your information by taking reasonable steps to secure it against unauthorized access. We do this through both physical administration by our staff members and electronic measures. However, no security system or method is guaranteed to be safe from hackers or human error. We will immediately contact you if we find any breaches in our security methods.

2.10 Notice to International Users
ARLO SKYE operates in the United States of America. Personal Information may be accessed by us or transferred to us in the United States or to our affiliates and service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to our Privacy Statement, regardless of where it is processed or stored.

2.11 Changes in Ownership
ARLO SKYE is a fresh, innovative and growing service. We may have the opportunity or occasion to buy, sell, merge, acquire, dissolve, or transfer assets or the ownership of the company. Depending on the requirements of such a transaction, we may share data provided by you with private third parties as necessary to investigate or complete any such change in ownership transaction. Such third-party assignees will take over the rights and obligations regarding the information described in this Privacy Policy. Under no circumstances will your Personal Information be made public through any of these opportunities.

2.12 California Residents
California Civil Code Section 1798.83 permits ARLO SKYE users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at legal@arloskye.com. In case you feel like sending over a bottle of Sonoma County pinot noir with your request, our staff will certainly not mind (but of course there is no obligation).

2.13 Modifications and Contact
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features to our Services. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of notice through or on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

Congratulations! You made it until the end. Thanks so much for taking the time to read this. If you have any questions about the modifications or any part of this policy, please email us at legal@arloskye.com.
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Order Arrival Times

We offer free ground shipping within the Continental US.  Here are the estimated arrival times if you choose ground shipping. Actual timing may vary from these estimates due to inclement weather or other unforseen reasons.

North East: 1-2 days

South East: 2-3 days

Central: 2-3 days

West Coast: 4-5 days