The Pet Carrier

Arlo Skye was founded by former Louis Vuitton and TUMI execs who spent a collective 23 years working on luxury products and travel goods. Every product is designed in New York with the same attention to materials and detail you would expect from a luxury house, but sold directly to you at a fraction of the price.

Our luggage uses German Makrolon polycarbonate shells, ultra-quiet Japanese Hinomoto ball-bearing swivel wheels (50mm diameter for carry-ons, 60mm diameter for checked luggage for superior maneuverability), antimicrobial lined interiors that eliminate odors, and a simple yet effective X-strap compression system. We pioneered the first ejectable power bank system in a carry-on and introduced a top-load trunk design that opens like a top-load washer for easier packing, less strain, and takes up 50% less footprint.

Our signature champagne colorway, minimalist aesthetic, and thoughtful details have earned recognition from Condé Nast Traveler, who voted Arlo Skye the #1 carry-on. We have also collaborated with brands like Audi, Palihouse Hotels, Auberge Resorts, and Dusen Dusen for MoMA Design Stores.

Yes — it fits comfortably in overhead bins and airline sizers. We have tested the Carry-On Max on all major US and international airlines. Our customers confirm the same, including on smaller regional jets like CRJs.

The Carry-On Max is approximately 12% larger than the standard 22 x 14 x 9 inch carry-on dimensions, giving you meaningfully more packing space without sacrificing overhead compatibility.

Overhead compartments and sizers are built with tolerance to accommodate luggage from thousands of brands, all of which vary slightly in shape and dimension. That tolerance is why the Carry-On Max fits without issue while giving you extra room that most carry-ons don't.

Arlo Skye luggage is backed by a 5-year warranty covering manufacturing defects in parts and workmanship for the original owner.

The warranty does not cover cosmetic wear such as scratches, dents, scuffs, or stains that occur during normal use, nor damage caused by intentional abuse.

If your luggage is damaged by an airline, file a claim directly with the airline first, then contact us. We are happy to send you a replacement part or repair your bag. We don't make a profit on any repairs or parts — we just want to keep you traveling with your Arlo Skye.

For minor repairs like locks, handles, and wheels on polycarbonate cases, we ship replacement parts with step-by-step instructions at no charge.

If your luggage needs to come in for service at one of our repair centers in Florida or New York, parts and labor are free. A $20 flat shipping fee applies for round-trip transit — we subsidize the remainder of the shipping cost. Turnaround is typically 1–5 business days once received.

The warranty applies to purchases made through arloskye.com and authorized retailers only. Products purchased on secondary marketplaces such as eBay, Amazon, or Etsy are not covered. For full details visit arloskye.com/pages/warranty.

Free ground shipping on all orders within the 48 contiguous United States. No minimum purchase required.

Orders ship from our Rhode Island warehouse within 1–2 business days via FedEx or UPS.

Estimated delivery times: Northeast 1–2 business days, Southeast and Central US 2–3 business days, West Coast 4–5 business days.

We do not ship to P.O. boxes or military APO/FPO addresses.

Alaska, Hawaii, and Puerto Rico shipping is available at rates calculated at checkout; free ground shipping does not apply to these locations.

International shipping is available to Canada, Western Europe, Dubai, Australia, New Zealand, and Singapore. Fees including customs duties are displayed at checkout.

Weekend and holiday orders ship the next business day. Contact hello@arloskye.com with any shipping questions.

Free returns on all orders shipped within the 48 contiguous United States. Unused items in original condition and packaging can be returned within 90 days of fulfillment at no cost.

To start a return, visit our Returns Portal, enter your order number and zip code, and the system will generate a prepaid UPS shipping label. Affix the label to the original carton and drop it off at any UPS Ship Center within 3 calendar days.

We do not offer automatic exchanges — return your item and place a new order for a different color or size. Items exchanged for the same product become final sale.

Refunds are issued to the original payment method within 3–5 business days of receiving and inspecting the return, with an additional 2–3 business days for the credit to appear on your statement.

Missing original packaging? A $40 restocking fee will apply.

Items that cannot be returned include used items, personalized or monogrammed products, orders of 8 or more units, gift cards, clearance or final sale items, and orders shipped outside the USA.

If your order arrives damaged, contact hello@arloskye.com within 48 hours with photos and we will resolve it.

The fastest way to reach us is through our live chat on arloskye.com or by emailing hello@arloskye.com. We respond same day between 10am and 5pm EST, and within one business day outside of those hours.

For returns and exchanges, you can get started immediately through our self-service Returns Portal without needing to contact us first.

For more detailed answers, visit our FAQ.