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Request a return

It's important to us that you love your Carry-On. But if you're having commitment issues after your 21 day trial, we make returns easy.

Please send us an email at with your return request. We will send the return label to you by email.


Print and attach it to the box.  Double check that all accessories including the adapter and luggage tag are included.  


Then drop it off at the closest FedEx location. Once it’s back, we will do a quick check and immediately refund you the purchase amount. It takes 2-10 business days to see it back on your card.


Please note that returns are free only for deliveries made to an address within the continental United States.