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Request a return

US orders:  you have 21 days from the date of delivery to try out your luggage. Hit the road. Take to the skies. Sail the seas. If you’re still having commitment issues after that, we'll cover the return shipping and we’ll give you a full refund.  

Please send us an email at with your return request and order number. We will send the return label to you by email. 


Please print and attach the label to the original box in which your purchase arrived.  Please ensure that all items are returned in their original packaging with all accessories as this is required to process a full refund. 


Then drop it off at the closest FedEx location within 3 business days from when you receive your return label.  Once it’s back, we will do a quick check and immediately refund you the purchase amount. It takes 2-5 business days to see it back on your card.

We do not accept returns after 21 days from the date of delivery. 

International orders:  Due to complex customs returns procedures, we do not cover the return shipping costs.  Costs associated with the return are the responsibility of the customer and original shipping fees are non-refundable.

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