Continental United States (not including Alaska)
Return shipping is free.
You have 21 days from the date of delivery to try out your travel pieces and start a return online. Hit the road. Take to the skies. Sail the seas. If you’re still having commitment issues, then start a return at any time within the 21 days with your return request. To start your return just scroll down to the "Request a Return" section. Return shipping is on us and we’ll give you a full refund. Scroll down to "The Details" section of this page to note certain exceptions. For example, we do not accept returns or exchanges on laser engraved items.
US territories, Hawaii and Alaska
Costs associated with the return are the responsibility of the customer and original shipping fees are non-refundable.
Due to complex US customs duty rules, we are unable to accept returns.
1. Please start your return or exchange by clicking on the button below.
2. If you are returning two items in the same order, please initiate and complete the return for only the first item. Then initiate a new return for the second item. Our returns system will only generate one return label at a time.
3. Please print and affix the label to the original box in which your item arrived. Please ensure that all items are returned in their original packaging with all accessories as this is required to process a full refund.
4. Drop it off at any FedEx location within 3 calendar days from when you receive your return label. Once it’s back, it takes us 3-5 business days to process your refund. You will receive a refund confirmation by email.
We do not accept returns or process refunds or exchanges outside the 21 days from the date of delivery.
We do not accept returns or exchanges on laser engraved items.
You may return a maximum of two (2) of each particular product type per initial order, validated by a customer name or shipping address. Ideally, please try one product first—we are happy to send you more later.
If at least one of a particular product is returned from an initial order, that customer or shipping address will not be eligible for additional 21 day trials, returns, or exchanges on subsequent orders of that particular product. In other words, if you return The Aluminum Carry-On, you will not be eligible for 21-day trials, exchanges, or returns on future Aluminum Carry-On orders.
If an item is not returned in its original packaging, we apply a restocking fee of 10% of the purchase price.
If an item requested for a return is not dropped off at a FedEx location within 3 calendar days from when the return label was generated, we apply a handling fee of 10% of the purchase price.
When luggage is replaced, we charge a $45 flat shipping fee that covers the outgoing shipment of the replacement case and the return of the damaged case.