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Returns

The Policy

Continental United States (not including Alaska) 

Return shipping is free.

You have 21 days from the date of delivery to try out your travel pieces and request a return. Hit the road. Take to the skies. Sail the seas. If you’re still having commitment issues, then reach out to us any time within the 21 days with your return request.  Return shipping is on us and we’ll give you a full refund. Scroll down to The Details section of this page to note certain exceptions.

 

US territories, Hawaii and Alaska

If the purchased item is returned back to Arlo Skye within 21 days from the date of delivery, we will issue a full refund. We do not cover the return shipping costs. Costs associated with the return are the responsibility of the customer and original shipping fees are non-refundable.

 

International

Due to complex US customs duty rules, we are unable to accept returns.

 

 

Request a return

1. Please start your return or exchange by clicking on the button below. 

2. If you are returning multiple items in the same order, please complete the return for the first item.  Then repeat for the second item. Our returns system will only generate one return label at a time.

3. Please print and affix the label to the original box in which your item arrived. Please ensure that all items are returned in their original packaging with all accessories as this is required to process a full refund.  

4. Drop it off at any FedEx location within 3 calendar days from when you receive your return label. Once it’s back, it takes us 3-5 business days to process your refund. You will receive a refund confirmation by email.

 

Start your return

 

 

The Details 

We do not accept returns or process refunds outside the 21 days from the date of delivery. 

You may return a maximum of two (2) of each particular product type per initial order, validated by a customer name or shipping address. Ideally, please try one product first—we are happy to send you more later.

If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional 21 day trials, or returns, on subsequent orders of that particular product. In other words, if you return a Carry-On, you will not be eligible for 21-day trials, or returns, on future Carry-On orders.

Product types: The Carry-On, The Bigger Carry-On, The Check-In, The Travel Kit, The Pet Carrier, The Portable Charger, The Note Cards. The Polycarbonate Carry-On and the Aluminum Carry-On are considered one product type.

If an item is not returned in its original packaging, we reserve the right to apply a restocking fee of 10% of the purchase price. Please let us know in advance if you're returning in a different box.

If an item requested for a return is not dropped off at a FedEx location within 5 calendar days from when the return label was generated, we apply a handling fee of 10% of the purchase price. 

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