Continental United States (not including Alaska)
Return shipping is free.
Starting April 1, 2020, you have 90 days from the date of delivery to try out any product (excluding 3-Ply Disposable Mask Packs) and start a return online. Hit the road. Take to the skies. Sail the seas. If you’re still having commitment issues, then start a return at any time within the 90 days with your return request. To start your return just scroll down to the "Request a Return" section. Return shipping is on us and we’ll give you a full refund with certain exceptions. Please scroll down to "The Details" section of this page to read the exceptions as well as instances where we do not accept returns or exchanges. For example, we do not accept returns or exchanges on 3-Ply Disposable Masks or laser engraved items.
US territories, Hawaii and Alaska
Costs associated with the return are the responsibility of the customer and original shipping fees are non-refundable.
Due to complex US customs duty rules, we are unable to accept returns.
Request a return or exchange
1. Please start your return or exchange by clicking on the button below.
2. If you are returning two items in the same order, please initiate and complete the return for only the first item. Then initiate a new return for the second item. Our returns system will only generate one return label at a time.
3. Please print and affix the label to the original box in which your item arrived. Please ensure that all items are returned in their original packaging with all accessories as this is required to process a full refund.
4. Drop it off at any FedEx location within 3 calendar days from when you receive your return label. Once it’s back, it takes us 14 calendar days to process your refund (due to COVID19 we are quarantining all returned packages for 7 days prior to opening for inspection). You will receive a refund confirmation by email.
We do not accept returns or process refunds or exchanges of the item(s) you ordered outside the 90 days from the date of delivery.
Cancellations: for all items that do not require laser-engraving, you may cancel an order at any time prior to Arlo Skye sending you a shipment confirmation email. We usually ship orders without laser-engraving within 1-2 business days. Order cancellations on laser-engraved items are allowed within 24 hours from when your order was placed. After 24 hours we do not allow cancellations because we start the engraving process.
Laser-engraved items and 3-Ply Disposable Mask Packs may not be returned or exchanged. As noted above, cancellations on laser-engraved items are allowed within 24 hours from when your order was placed. After 24 hours we do not allow cancellations because we start the engraving process.
You may return a maximum of two (2) units of a particular product per initial order, validated by a customer name or shipping address.
You may return a maximum of two (2) used products within a calendar year, validated by a customer name or shipping address.
If particular product is returned from an initial order, that customer or shipping address will not be eligible for additional 90 day trials, or exchanges, or returns on subsequent orders of that particular product. For example, if you return The Zipper Carry-On Max, you will not be eligible for 90-day trials, or exchanges, or returns on a future purchase of Zipper Carry-On Max.
If an item is not returned in its original packaging, Arlo Skye applies a restocking fee of 10% of the purchase price.
If an item requested for a return is not dropped off at a FedEx location within 3 calendar days from when the return label was generated, Arlo Skye applies a handling fee of 10% of the purchase price.
In the event that luggage needs to be replaced outside the 21 day trial (upon written confirmation by an Arlo Skye team member), Arlo Skye applies a $45 flat shipping fee that covers the outgoing shipment of the replacement case and the return of the damaged case.
If a carry-on is returned without The Portable Charger, Arlo Skye will issue a partial refund and charge $75 for The Portable Charger.
If FedEx loses your package or if your bag is missing / stolen upon delivery, please let our team know within 24 hours of the expected date of that delivery. Arlo Skye will then file an investigation for a missing case with FedEx. If possible, please send the security video footage to the Arlo Skye team so that we can share with FedEx. Either a refund will be processed or a replacement case will be shipped only after 3 business days from the date our team was notified of the missing delivery. This gives our team the necessary time to investigate what happened before a replacement case is sent. The shipping method of the replacement case will be the same as the original shipping method chosen.