To qualify for a return, your item must be unused and in original condition — interior, exterior, and wheels. It must be returned in the original packaging with all tags, dust bags, and accessories included.

Drop off your return at a UPS Ship Center within 3 calendar days of receiving your label.

Visit our Returns Portal and enter your order number and zip code. The system will generate a prepaid UPS label. Affix it to the original carton and drop off at a UPS Ship Center within 3 calendar days.

Returning multiple items? The system generates one label per item. Complete the return for your first item, then restart the process for the next.

• Used items
• Personalized or monogrammed items
• Orders of 8 or more units
• Gift cards
• Clearance, archive, or final sale items
• Orders shipped outside the USA

We don't offer automatic exchanges. If you'd like a different color or size, return your item and place a new order.

Please note: items exchanged for the same product become final sale and cannot be returned again.

Refunds are issued to your original payment method. After we receive your return, allow 3–5 business days for inspection and processing. Refunds typically take an additional 2–3 business days to appear on your statement.

Missing original packaging? A $40 restocking fee will apply. Returned items must be in resalable condition. If an item arrives damaged due to improper packaging, it will be returned to you and a return shipping fee will be charged.

You can return up to 2 units of the same product per order.

You can cancel your order for free before you receive a shipping confirmation email. If your order has already shipped, a $20 cancellation fee applies.

Hawaii, Alaska, and U.S. territories: customers are responsible for return shipping costs. Orders shipped outside the USA: all sales are final.

If your order arrives damaged, contact us within 48 hours at hello@arloskye.com with photos of the damage and original packaging. We'll take care of it.

If your package is reported as missing or stolen after delivery, we require a police report to process a replacement. File a report with your local law enforcement and email a copy along with your order number to hello@arloskye.com. Without a valid police report, we are unable to issue a replacement.

Arlo Skye reserves the right to verify any claim, request additional documentation, and deny claims that appear fraudulent or inconsistent.

For full warranty and repair details, please visit our Warranty & Repair page.